Privacy Policy – 1x111 Gaming Platform Pakistan

01 Introduction

1x111 operates an online gaming platform available at 1x111.win. We provide Slot Games, Casino, Live Casino, Sports Betting covering Cricket, PSL, T20 and Football, Fish Games, Bingo and a full Game Lobby – all designed specifically for players in Pakistan.

In order to provide these services, we need to collect and process certain personal information about you. This Privacy Policy explains exactly what that information is, why we need it, how long we keep it, who we might share it with and what control you have over it.

This policy should be read alongside our Terms and Conditions. If you have any questions after reading this policy, you can contact us using the details in Section 13.

02 Personal Data We Collect

The categories of personal data we collect depend on how you interact with 1x111. The table below summarises the main data types:

We only collect the minimum data necessary for the purposes described in this policy. We do not collect sensitive personal information such as religious beliefs, political opinions or biometric data beyond what is required for identity verification.

03 How We Collect Your Data

We collect personal data through the following means:

• Directly from you – when you register an account, update your profile, make a deposit or withdrawal, contact customer support, or respond to any promotions.
• Automatically – when you use the platform, our systems collect technical and usage data including your IP address, device information, browser type, pages visited and in-game activity.
• From payment providers – when you transact via JazzCash, Easypaisa, Raast, Bank Transfer or other supported payment methods, those providers may share confirmation and transaction reference data with us.
• From identity verification processes – where we request documents to verify your identity, those documents and any data extracted from them become part of your account record.
• Via cookies and tracking technologies – as described in Section 7 below.

04 How We Use Your Data

1x111 uses your personal data for the following purposes:

• Account management – creating and maintaining your player account, verifying your identity and keeping your account secure.
• Service delivery – providing access to Slot Games, Casino, Sports Betting, Fish Games, Bingo and all other platform features.
• Payment processing – handling PKR deposits and withdrawals through supported payment channels and maintaining accurate transaction records.
• Customer support – responding to your queries, complaints and support requests in a timely and accurate manner.
• Platform improvement – analysing usage patterns to improve the performance, design and features of the platform.
• Responsible gaming – monitoring gameplay for signs of problem gambling behaviour and providing appropriate information where needed.
• Fraud prevention – detecting and preventing fraudulent activity, multiple accounts, bonus abuse and other prohibited behaviours.
• Marketing communications – sending you information about promotions, bonuses and new features, subject to your communication preferences.
• Legal compliance – maintaining records as required by applicable financial and data regulations.

05 Sharing Your Data

1x111 does not sell, rent or trade your personal data. We may share your information only in the following limited circumstances:

• Service providers – third-party vendors who assist us with platform operations, including hosting, analytics, customer support tools and identity verification services. These providers are contractually bound to handle your data securely and only for the purposes we specify.
• Payment processors – data shared with JazzCash, Easypaisa, Raast or other payment partners is limited to what is necessary to process your transactions. Their own privacy policies govern how they handle that data.
• Game content providers – certain game titles on the platform are provided by third-party software studios. Aggregate and anonymised gameplay data may be shared with those studios for technical purposes.
• Legal and regulatory requirements – we may disclose personal data where required to do so by applicable law or in response to a valid legal request from a competent authority.
• Business transfers – in the event of a merger, acquisition or asset sale involving 1x111, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

06 Payment Data & PKR Transactions

All financial transactions on 1x111 are processed in Pakistani Rupees (PKR). When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, Bank Transfer, a debit or credit card or any other supported mobile wallet, the actual payment data – such as card numbers or mobile account credentials – is handled directly by those payment providers using their own secure systems.

1x111 retains records of transaction amounts, dates, payment method type and transaction reference numbers for account management, dispute resolution and record-keeping purposes. Full card numbers and mobile wallet PINs are never stored on 1x111 servers.

Transaction records may be retained for a period required under applicable financial regulations, even after an account is closed. This is to maintain accurate audit trails and to assist in resolving any payment disputes that arise after account closure.

07 Cookies & Tracking Technologies

1x111 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help us recognise you across sessions and understand how you interact with the platform.

We use the following types of cookies:

• Essential cookies – required for the platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics cookies – help us understand how users navigate the platform, which pages are most visited, and where technical issues occur. Data collected is aggregated and anonymised where possible.
• Preference cookies – remember your settings such as language preference and notification choices.
• Marketing cookies – used to deliver relevant promotional content based on your activity on the platform. You can opt out of marketing cookies via your browser settings or account preferences.

Most browsers allow you to manage cookie preferences through their settings. Note that disabling certain cookies may affect how some features of the platform work.

08 Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required for legal and operational purposes. Specifically:

• Account and identity data is retained for the duration of your account and for a minimum period after closure as required by applicable regulations.
• Financial transaction records are retained for the period specified under applicable financial recordkeeping requirements.
• Support communications are generally retained for a period of up to two years after the case is closed.
• Technical and usage data collected for analytics is typically anonymised or deleted within 12 months of collection.

Once the applicable retention period has passed, personal data is securely deleted or anonymised so that it can no longer be linked back to you.

09 Your Privacy Rights

As a user of 1x111, you have the following rights regarding your personal data:

• Right of access – you can request a copy of the personal data we hold about you.
• Right to correction – if any of your personal data is inaccurate or incomplete, you can request that we correct it. You can update basic details directly from your account settings.
• Right to deletion – you can request that we delete your personal data, subject to any legal retention obligations. Note that closing your account does not automatically trigger immediate deletion of all data.
• Right to restriction – in certain circumstances you can ask us to restrict how we process your data while a dispute or query is being resolved.
• Right to object – you can object to us using your data for marketing purposes at any time. You can also object to other types of processing where we are relying on legitimate interests as the legal basis.
• Right to data portability – where technically feasible, you can request that we provide your data in a structured, machine-readable format.

To exercise any of these rights, please contact the 1x111 support team using the details in Section 13. We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before processing any request.

10 Security Measures

Protecting your personal data is a priority for us. 1x111 implements a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, disclosure or misuse.

• All data transmitted between your device and 1x111 servers is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using one-way cryptographic hashing and are never stored in plain text.
• Access to personal data within our internal systems is restricted to authorised personnel on a need-to-know basis.
• We conduct regular internal reviews of our data handling practices and security controls.
• In the event of a data breach that affects your personal data, we will notify you and take appropriate remedial action as quickly as possible.

11 Minors

1x111 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been created by or for a minor, we will close that account immediately and delete any associated personal data.

If you are a parent or guardian and believe that a minor has registered on 1x111, please contact us immediately using the details in Section 13 so that we can take appropriate action.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features or applicable regulations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via their account email address.

We encourage you to review this policy periodically. Continued use of 1x111 after any changes have been published constitutes your acceptance of the updated policy.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please get in touch with us.

You can also find answers to common questions about your account and data on our FAQ page. For concerns related to responsible gaming and self-management tools, visit our Responsible Gaming page.